Nothing is more important than the customer when it comes to running a successful business. It’s a known fact that retaining a customer is FAR CHEAPER than trying to find a new one. Unfortunately, a vast majority of companies do not provide the minimum standard of customer service it believes it serves. No business owner will say that they treat their customers poorly. Yet, somehow, what they believe is their best effort, can still be degraded publicly by the customer. Why does this happen? Is there a different set of definitions between business owners and customers as to what customer care is? Or is it your staff that doesn’t understand what customer care excellence truly means?

ProStar’s training and consulting programs are based on proven principles that can transform sub-standard customer care into long-term buyer relationships.

Facts

• 95% of dissatisfied customers tell others about their bad experience

• 86% of buyers will pay more for a better customer experience, but only 1% of customers feel that vendors consistently meet their expectations

• 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience

(Sources: Dimensional Research, Forbes, &  American Express)